Enterprise FAQ

What is Vimeo OTT Enterprise?

The Vimeo OTT Enterprise plan includes additional support guarantees as well as some additional functionality like DRM and other custom integrations. For more information, please contact us.

Does Vimeo OTT provide an SLA?

We provide all enterprise customers with a Service Level Agreement (SLA), which guarantees 99.99% uptime, as well as escalated levels of support. Please contact us for more details.

What is Vimeo OTT's infrastructure? 

Vimeo OTT is hosted on top of Amazon Web Services. Vimeo OTT's servers are hosted in AWS' us-east-1 region, located in Northern Virginia (U.S.A.). You can learn more about AWS security and compliance here:  https://aws.amazon.com/compliance/. Payments are processed by Stripe. We use a mix of Amazon CloudFront and Akamai for our CDNs. Our DRM key management is handled by CastLabs.

Where can I find your Terms of Service?

Right here!

Can I modify your Terms of Service?

We intentionally made our Terms of Service cover most use cases, and in the interest of transparency, we generally do not allow for amendments or modification of our Terms. If you feel it does not fit your needs, please contact us!