How do I give free access to my Products?

Add a customer →

In this article:

Why would I want to give free access to my video products?

Getting the word out on your project and taking care of your A-listers has never been easier. Whether you are sending free copies to your friends and family, cast and crew, crowdfunders, or VIPs, the "Add a Customer" tool can give this exclusive group free access to your  subscription or transactional (purchase/rental) Products

USE ADD A CUSTOMER TO:
  • Send a copy of your work to cast, crew, friends, & family. 
  • Give your VIP viewers free access
  • Fulfill a crowdfunding campaign - Got a campaign you need to reward the backers of with a digital download of your work? We charge you $1 per backer!

Use the Add a Customer tool to send a Product of your choice to your recipient(s). They will get immediate access to watch your content, without having to go through a redeem process. 


Add customer TO A SUBSCRIPTION PRODUCT

  1. To get started, Navigate to the Customers page under the Activity tab. On this page, you can not only add a customer, but also keep track of the most recent activity of your entire audience. 
  2. Click on the Add Customer button. Select the type of product you wish to send out, in the case of this example, a subscription
  3. Hit Next. Fill out the Email and Message fields. Note that you can enter up to 100 recipients at a time
  4. NOTE:

    At the bottom of the window, you will notice a charge that corresponds to the number of recipients you have chosen to include. It's $1 per active free customer per month. 

  5. Finalize the process by clicking Add. A message will appear confirming that the following recipients have been added to your Customers Page.

The recipients you have selected will receive an email explaining that they have been given access to a subscription. The email will contain the product artwork, your message, and a watch link.


ADD CUSTOMER TO A PURCHASE/RENTAL PRODUCT

Similarly, you can give special viewers access to your transactional (purhase/rental) products.

  1. Under the Activity tab, visit the Customers page and click on the Add a Customer button.
  2. Click on Purchase/Rental in the menu and hit Next.
  3. Select the specific product you wish to give the recipient access to by clicking on, "+ Select Product"
  4. Fill out the email and message fields, and click Add to complete the process.

The recipients you have selected will receive an email explaining that they have been given access to the rental/purchase content. The email will contain the product artwork, your message, and a watch link.


REVOKING CUSTOMER ACCESS TO A PRODUCT

Should you want to revoke a customer's access, you can easily do so like this:

  1. Select the customer(s) from the list on your Customers page (For a more seamless experience, use the search tool to locate the customer. No need to look for a needle in a haystack!)
  2. Once you click on the customer, a window will appear to your left. It will display the customer's information, as well as an option revoke access. Click on, Revoke Access.
  3. In the following window, click to confirm the termination of access. You will then see that the customer's account status has been updated to "disabled."

Still need help? Contact VHX Seller Support Contact VHX Seller Support