How does customer support work on VHX?
When you use VHX to sell your content, we've got your back on customer support. We strive to reply and help your customers as quickly and effectively as we can. A customer will wait no longer than 24 hours for reply from the VHX support staff.
Where do I send people who need help?
You can direct customers to these two places:
- Contact VHX Support form: http://vhx.tv/contact/support
- VHX Support Knowledgebase: http://support.vhx.tv/
Each VHX account has a special FAQ page that covers every detail from buying to watching on VHX. Check it out here: http://spacemovie.vhx.tv/faq. These all link out to larger customer support knowledgebase here: http://support.vhx.tv/. Customers can quickly find common answers to their questions there.
If the customer cannot locate their answer within the FAQ, they can reach out to VHX support via the contact form on your respective VHX account. A link to the form is at the bottom of the FAQ, and it links to this page: http://spacemovie.vhx.tv/contact/support.
If questions come in that are directed at you, the publisher, or are outside of our realm of knowledge, we will forward the email to you to answer.
If your customers are reaching out to you via Twitter for support, refer them to your support contact page, and we can handle from there. On top of that, we actively monitor Twitter for VHX mentions and will chime in to help if needed.